Privacy Policy

1. Introduction

Welcome to KGF Khana ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Registration: Name, email address, phone number, password, and profile picture
• Delivery Information: Address, location coordinates, delivery instructions
• Payment Information: Credit/debit card details, digital wallet information, billing address
• Order Information: Items ordered, dietary preferences, special requests, order history
• Communication: Messages, reviews, ratings, feedback, and support tickets
• Profile Information: Preferences, saved addresses, payment methods, dietary restrictions

2.2 Information Collected Automatically

• Location Data: GPS coordinates, approximate location for delivery and restaurant discovery
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Information: Pages visited, features used, time spent on app, search queries, clicks
• Cookies and Similar Technologies: Session identifiers, preferences, authentication tokens
• Log Information: IP address, browser type, access times, pages viewed, referrer information

2.3 Information from Third Parties

• Payment processors and financial institutions
• Social media platforms (if you use single sign-on)
• Marketing and analytics partners
• Restaurant partners and delivery partners

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your food orders and deliveries
• Creating and maintaining your account
• Processing payments and managing billing
• Communicating with you about orders, updates, and customer support
• Personalizing your experience and providing recommendations
• Improving our platform, features, and services
• Conducting research, analytics, and performance monitoring
• Detecting and preventing fraud, security incidents, and abuse
• Complying with legal obligations and enforcing our terms
• Marketing and promotional purposes (with your consent)
• Tracking delivery partners and ensuring order quality

4. Information Sharing and Disclosure

4.1 With Whom We Share Information

• Restaurant Partners: Order details, delivery address, dietary preferences
• Delivery Partners: Your location, contact information, delivery address
• Payment Processors: Necessary payment information for transaction processing
• Service Providers: Analytics providers, cloud storage, customer support platforms
• Business Partners: Marketing partners, promotional partners
• Law Enforcement: When required by law or to protect rights and safety
• Other Users: Your public profile information, ratings, and reviews

4.2 Business Transfers

If KGF Khana is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Employee training on data protection

6. Your Privacy Rights and Choices

6.1 Access and Correction

You have the right to access, review, and update your personal information. You can do this through your account settings or by contacting us.

6.2 Deletion

You may request deletion of your account and associated personal information, subject to legal retention requirements and our legitimate business needs.

6.3 Marketing Communications

You can opt out of promotional emails and SMS messages by clicking "Unsubscribe" or managing your preferences in account settings.

6.4 Location Data

You can disable location services through your device settings. Note that this may limit certain features of our application.

6.5 Cookies

You can control cookies through your browser settings, though disabling cookies may affect functionality.

7. Children's Privacy

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

8. Retention of Information

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the context and our legal obligations. You can request deletion of your data, but we may retain certain information as required by law or for legitimate business purposes.

9. Third-Party Links and Services

Our platform may contain links to third-party websites and services that are not operated by KGF Khana. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

10. International Data Transfers

If you are accessing our Services from outside your country of residence, your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Services, you consent to the transfer of your information to countries outside your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of our Services after changes constitutes your acceptance of the updated Privacy Policy.

12. Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our Services currently do not respond to Do Not Track signals. You may use other tools to control the collection and use of data.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information collected from you
• Right to opt-out of the sale or sharing of your personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

14. European Privacy Rights (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Please contact our Data Protection Officer for assistance with these rights.